ICS01.040.03 A16DB3311 浙江省丽水市地方标准 DB3311/T150—2020 家政服务机构运营管理规范 2020-09-10发布 2020-10-10实施 丽水市市场监督管理局发布 DB3311/T150—2020 I目  次 前言.......................................................................................................................................................................II 1范围.....................................................................................................................................................................1 2规范性引用文件.................................................................................................................................................1 3术语和定义.........................................................................................................................................................1 4管理模式.............................................................................................................................................................1 4.1员工制.........................................................................................................................................................1 4.2准员工制.....................................................................................................................................................1 4.3中介制.........................................................................................................................................................2 4.4互联网平台.................................................................................................................................................2 5资质管理.............................................................................................................................................................2 5.1营业要求.....................................................................................................................................................2 5.2环境设施.....................................................................................................................................................2 6人员管理.............................................................................................................................................................2 6.1人员配备.....................................................................................................................................................2 6.2人员聘用.....................................................................................................................................................2 6.3培训考核.....................................................................................................................................................2 7业务管理.............................................................................................................................................................3 7.1基本要求.....................................................................................................................................................3 7.2经营项目.....................................................................................................................................................3 7.3营业接待.....................................................................................................................................................3 7.4服务流程.....................................................................................................................................................3 7.5收费约定.....................................................................................................................................................3 7.6跟踪评价.....................................................................................................................................................4 8综合管理.............................................................................................................................................................4 8.1档案信息................