DB3311 浙江省丽水市地方标准 DB3311/T161-2020 村(社区)便民服务代办点服务规范 2020-12-29发布 2021-01-28实施 丽水市市场监督管理局发布ICS01.040.03 CCSP33 DB3311/T161-2020 I目  次 前言.....................................................................................................................................................................Ⅱ 1范围.................................................................................................................................................................1 2规范性引用文件.............................................................................................................................................1 3术语和定义.....................................................................................................................................................1 4服务场所.........................................................................................................................................................1 4.1场所要求.................................................................................................................................................1 4.2标识标志.................................................................................................................................................1 4.3服务窗口.................................................................................................................................................2 4.4便民设施.................................................................................................................................................2 5服务人员.........................................................................................................................................................3 6服务事项.........................................................................................................................................................3 7服务方式.........................................................................................................................................................3 7.1现场服务.................................................................................................................................................3 7.2线上服务.................................................................................................................................................3 7.3上门服务.................................................................................................................................................3 8服务要求.........................................................................................................................................................3 8.1咨询.........................................................................................................................................................3 8.2受理.........................................................................................................................................................3 8.3代办.........................................................................................................................................................3 8.4回复.........................................................................................................................................................3 9服务评价与改进.............................................................................................................................................4 9.1评价.........................................................................................................................................................4 9.2改进.........................................................................................................................................................4 附录A（资料性）高频代办事项清单............................................................................................................5 附录B（资料性）代办事项受理登记表............................................................................................